Bilingual Customer Service Representative

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🔥 0 minutes ago

🌵 Arizona, Idaho, +1 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote ⛷️ Utah – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Finity

WebsiteLinkedInAll Job Openings

201 - 500 employees

We are a trusted partner of tech start-ups through to large scale organisations. Powered by smart, results-oriented people with an unrivalled depth of industry experience, we provide a unique perspective across a wide range of business challenges. It starts and ends with a conversation. We work as a team with our clients - open communications and the highest level of service are our commitment to you. At every stage of a project, from design through to implementation, your needs are our priority.

📋 Description

• Conduct inbound and outbound calls for our health and wellness incentive programs • Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures • Provide consistently excellent customer service • Register members to wellness programs • Assist members with navigating our wellness portals and ordering catalog items • Manage multiple software interfaces for different wellness programs according to member needs • Maintain consistent punctuality and attendance to provide complete call queue coverage at all times • Follow best practices regarding HIPAA laws and protection of members PHI at all times

🎯 Requirements

• At least 1 year of continuous customer service experience in a call center environment • Performance-driven; able to consistently meet daily and monthly required benchmarks • Ability to work with different software programs and interfaces, such as call center applications and Microsoft Office • Ability to conduct member conversations in full compliance with HIPAA laws and quality assurance regulations • Must be comfortable with a high volume of inbound calls • Ability to remain professional and composed during each call • Excellent attendance record and punctuality • Ability to type at least 40 WPM • Must be able to use computer/monitor throughout the course of the work day • High-speed internet connection required (at least 50 mbps) • Must have a quiet, distraction-free space to work, without background noise and in compliance with Finity's security policy • Bilingual fluency in English/Spanish is required.

🏖️ Benefits

• Competitive paid time off benefit (30 days per year to start; increases to 35 days at the 3rd year of employment) • Company paid holidays • Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account • Professional development funds • 401(k) with company match