Legal and Deficiency Recovery Manager

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney / Lawyer

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First Help Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🏦 Banking

💳 Fintech

Finance • Banking • Fintech

First Help Financial is an innovative and fast-growing auto finance company that has been serving customers with limited access to financial services for over a decade. The company focuses on providing fairly priced auto loans to consumers who are typically overlooked or mispriced by traditional financial institutions. Dedicated to a mission-driven approach, First Help Financial values culture, diversity, collaboration, and impeccable customer service, working closely with communities to support financial success and understanding. They offer multilingual customer support from application to payoff, ensuring a partnership for customer financial success.

📋 Description

• Own all legal and compliance gates, including eligibility for legal escalation. • Design and own the qualification criteria that determine which accounts with a balance are eligible for legal escalation. • Monitor the legal escalation pipeline to confirm the right accounts are being worked accurately. • Review and approve all settlement letter content before any mail is sent. • Complete FDCPA and UDAAP review of consumer-facing components before launch. • Build and maintain a state-by-state legal viability map for deficiency collections. • Vet all third-party collection agencies before any account is placed. • Write and maintain all policies and procedures for the post charge-off collections program. • Hire and develop direct reports as program volume increases.

🎯 Requirements

• 5 or more years of experience in legal operations, compliance management, or collections oversight within consumer lending, auto finance, or a third-party collection agency. • Demonstrated historical career stability • Experience in non-prime or subprime auto lending specifically. • Working knowledge of FDCPA, UDAAP, and applicable state consumer protection laws. • Experience managing bankruptcy filings across a consumer lending portfolio and handling SCRA compliance. • Has managed outside counsel relationships. • Able to read and interpret collections performance data without needing a data team. • Bachelor's degree required JD, paralegal certification, or CRCM preferred but not required.

🏖️ Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more) • Paid vacation • 401(k) match • Tuition reimbursement • Social activities • Monthly lunches • Robust employee recognition and talent development program