Member Experience Representative – Temporary Leave Coverage

🔥 0 minutes ago

🌵 Arizona, Texas – Remote

🌵 Arizona – Remote 🤠 Texas – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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First Entertainment Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1967

🏦 Banking

💸 Finance

Banking • Finance

First Entertainment Credit Union is a financial institution that serves entertainment professionals in Hollywood, California, and surrounding communities. It offers a variety of banking products and services, including personal and business accounts, loans, credit cards, and financial advisory services. The credit union emphasizes personalized service with options for video, phone, and in-branch appointments, aiming to make banking convenient and tailored to the unique needs of those in the entertainment industry. It also provides digital banking solutions and custom services like loans for union dues to accommodate the schedules and financial requirements of its members.

📋 Description

• Build relationships with members and identify opportunities to refer credit union products and services. • Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible. • Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services. • Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services. • Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels. • Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services. • Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options. • Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals. • Perform other duties as assigned.

🎯 Requirements

• High school graduate or equivalent. Work-related experience or related college degree preferred. • A minimum of 2 years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience. • knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements. • Working knowledge of regulations applicable to essential responsibilities. • Effective communication skills across all levels of audience. • Knowledge of MS Office products (Word, Excel, Outlook), and Symitar for Windows (Episys).