Outbound Survey Representative

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🔥 0 minutes ago

🌾 North Dakota – Remote

🌾 North Dakota – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Make outbound calls to hospitals and healthcare clinics across the U.S. • Conduct brief surveys focused on after-hours and emergency response protocols • Ask approximately 3 standardized questions per call • Accurately document responses during each call using provided systems • Maintain a professional and courteous demeanor with healthcare staff • Follow call scripts and guidelines to ensure consistency and compliance • Handle a high volume of calls while maintaining quality standards • Protect confidential information and adhere to company policies • Communicate any issues or escalations to supervisors as needed • Meet performance and attendance expectations in a remote work environment

🎯 Requirements

• Minimum 1 year of customer service/call center or office experience required • Technical savvy able to toggle between multiple browsers & systems using dual monitors • Strong verbal and written communication skills • Self-motivated, dependable, and able to work independently • Must be 18 years of age • Must pass a background check in compliance with state and federal laws • Previous remote work experience preferred

🏖️ Benefits

• Company-provided equipment for full-time, permanent employees • Must have a secure, high-speed internet connection and dedicated workspace • Childcare for anyone 4 years of age and younger is required.