Senior Software Engineer, Integrations Platform

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Fixify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.

📋 Description

• Build new integrations end-to-end and contribute to the platform that supports them. • Spot patterns across integrations and pull them into shared abstractions so the next ten don't repeat the last one. • Work on more than the standard API-and-poll model: webhooks, callbacks, iPaaS bridges (Okta Workflows, Tines), and browser-driven flows where vendor APIs fall short. • Collaborate with cross-functional teams to ensure high-quality integration solutions.

🎯 Requirements

• A track record of building or operating integrations, data pipelines, or ingestion systems, especially at multi-tenant scale across many customers. • At least 5 years of experience building scalable, observable SaaS systems. • Strong fluency in TypeScript and Node.js, with working knowledge of AWS primitives or equivalents (Lambda, SQS, S3). • Hands-on experience with RESTful API design, webhook patterns, OAuth flows, and rate-limit-aware client design. • Code that the next engineer is glad to inherit: modular, documented, idempotent. • A reviewer's instinct for pull requests, with the same care you bring to writing them. • Fluency with AI coding tools (Cursor, Claude Code, or equivalent), used as a multiplier rather than a crutch. • The confidence to say "I don't know yet, here's how I'd find out."

🏖️ Benefits

• Give you endless opportunities to learn new things. • Provide you with work that influences organizations globally and makes a tangible difference in how people connect and collaborate. • Welcome you into a team that values every voice and learns from every challenge. • Share the “why” behind every decision so you learn from our collective journey. • Connect you with users for direct visibility into how people use the integrations and how your changes impact their day-to-day lives.