Senior Patient Access Coordinator

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Flourish Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🧘 Wellness

🌍 Social Impact

💰 Seed on 2022-02

Wellness • Social Impact

Flourish Health is a mission-driven mental health care organization focused on early intervention and sustained recovery for adolescents and young adults with serious mental illnesses. The company provides clinical services, care guides, and remote/hybrid therapy and support roles aimed at improving access to evidence-based treatment and family-centered care. Flourish emphasizes preventing long-term suffering by expanding access to effective mental health care and supporting families through coordinated patient care and guidance.

📋 Description

• Partner with families between scheduling and intake to ensure they are prepared for their appointment and understand what to expect • Conduct reminder calls, texts, and outreach using creative engagement strategies designed to increase appointment attendance and reduce no-show rates • Educate families about Flourish's services, treatment model, and admissions process • Support patients and caregivers with downloading, setting up, and navigating the Flourish app • Assist families with completing pre-admission forms, including but not limited to consents, releases of information, and pre-intake surveys • Request, collect, and track guardianship documentation and other required records needed prior to admission • Identify and proactively address barriers that may impact attendance, engagement, or readiness for care • Use motivational interviewing and engagement techniques to support families who may be hesitant, overwhelmed, or unsure about treatment • Coordinate closely with Clinical Admissions Specialists, Clinical Access Specialists, and operational team members to ensure smooth handoffs and timely progression through the admissions process • Track outreach efforts, documentation, and readiness milestones in accordance with organizational standards • Monitor upcoming appointments and prioritize outreach efforts to maximize clinician utilization and appointment attendance • Contribute ideas, workflows, and process improvements aimed at improving show rates, patient engagement, and operational efficiency • Support administrative and operational projects as needed

🎯 Requirements

• Bachelor's degree required; experience in behavioral health, healthcare administration, social services, care coordination, patient navigation, or a related field preferred • 4-8 years of relevant professional experience in healthcare, behavioral health, customer success, patient engagement, admissions, or care coordination • Experience working directly with patients, families, or caregivers • Strong organizational skills and attention to detail • Excellent verbal and written communication skills • Comfort navigating changing workflows in a scaling organization • Experience using technology platforms, telehealth tools, and electronic documentation systems • Demonstrated ability to engage individuals from diverse backgrounds with empathy and professionalism • Must be 18 years or older

🏖️ Benefits

• 401(k) matching • Home Office Stipend • Paid Time Off • Medical, Dental, and Vision Insurance