Field Service Engineer

🕒 April 10

🏄 California – Remote

🏄 California – Remote

💵 $33 - $36 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Flow International

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1976

🔧 Hardware

🤝 B2B

Hardware • B2B

<Flow International> Flow International is a manufacturer of industrial cutting systems specializing in abrasive and pure waterjet technology. The company designs and produces the full waterjet solution — pumps, cutting heads, XY tables, software, accessories — and has expanded into complementary machine tools such as fiber lasers and press brakes. Flow serves industrial and fabrication customers (machine shops, metal service centers, stone and composite fabricators) with integrated equipment, parts, service, and training to support production cutting applications across many materials and industries.

📋 Description

• Provide on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Accurately complete all required administrative documentation and service reports in a timely manner • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues • Support documentation efforts, including maintaining current product manuals, specifications, and technical references • Assist the customer service team in identifying parts and providing technical input • Serve as a professional liaison between Flow and its customers/distributors • Travel to customer sites, sometimes on short notice and outside of normal business hours • Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules

🎯 Requirements

• Associate's degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience • Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment • Experience with microprocessor control systems is strongly preferred • CNC programming experience is a plus • Proficiency in using business software including MS Office, Outlook, Teams, Concur, and Kronos • Experience providing technical support over the phone is preferred • Strong diagnostic and troubleshooting skills

🏖️ Benefits

• Competitive compensation • Comprehensive benefits package, including medical, dental, vision • 401(k) • Paid time off • Life and disability insurance • Education reimbursement • Global opportunities for career development