Fraud Intake Analyst

Job not on LinkedIn

🕒 3 days ago

🏄 California – Remote

🏄 California – Remote

💵 $75k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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FNF Family of Companies - Agency Division

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1847

🏠 Real Estate

🛡️ Insurance

💸 Finance

Real Estate • Insurance • Finance

FNF Family of Companies - Agency Division is the agency and title operations arm of Fidelity National Financial (FNF), a leading provider of title insurance and settlement services to the real estate and mortgage industries. The company emphasizes advancing, expanding, and protecting property ownership by offering title insurance, settlement services, and complementary mortgage and real estate services (including home warranties, UCC insurance, notary and relocation services). FNF also invests in real estate technology (brands like SoftPro, SkySlope, NextAce, ServiceLink) and provides annuities and life insurance products through affiliated businesses. FNF highlights market leadership (No. 1 in market share in residential purchase, refinance, and commercial markets; No. 1 or No. 2 in 39 states) and a corporate focus on fraud prevention, technology-enabled transactions, and a broad portfolio of real estate-related services.

📋 Description

• Manage the fraud intake process end-to-end by capturing and logging all attempted and confirmed fraud events. • Maintain accurate and well-structured records of incident metadata, artifacts, communications, logs, and relevant documentation. • Apply consistent taxonomies, classifications, and metadata standards across all fraud events to support analytics and reporting. • Identify opportunities to improve intake processes, documentation standards, and operational workflows. • Serve as the central intake coordination point for fraud incidents, routing cases to appropriate teams including Fraud Operations, Information Security, Operations, Legal, and banking partners. • Manage intake queues and maintain service-level discipline for case triage and escalation. • Provide operational visibility into case volumes, status updates, and aging metrics. • Lead or support structured Post-Incident Reviews for fraud events. • Analyze contributing factors, root causes, control gaps, and process deviations. • Document findings and track follow-up actions to completion. • Ensure lessons learned from fraud events are incorporated into processes, controls, training, and detection logic. • Identify recurring patterns or operational gaps that require remediation. • Prepare incident summaries, operational updates, and documentation for leadership and partner teams.

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Criminal Justice, Finance, or a related field, or equivalent combination of education and professional experience. • 2+ years of experience in operations, compliance, fraud prevention, security operations, or similar process-driven environments. • Strong attention to detail and ability to maintain accurate documentation and structured records. • Experience working with structured workflows, case management systems, or operational ticketing platforms. • Proficiency with Excel including pivot tables, filtering, and basic data analysis. • Strong written communication skills for incident documentation and reporting. • Ability to manage competing priorities in a fast-paced operational environment.

🏖️ Benefits

• health and welfare insurance (medical/dental/vision/life/disability) • paid holidays • vacation • sick time off • matching 401(k) plan • matching employee stock purchase plan