Technical Placement Manager – Field Operations, Dealer Relations

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $115.5k - $218.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚒️ Technical Product Manager (TPM)

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Ford Motor Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🚗 Transport

💰 Post-IPO Debt on 2023-08

Transport • Manufacturing • Sustainability

Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape.

📋 Description

• Lead, coach, and develop geographically dispersed teams of Technical Placement Specialists and Market Area Coordinators, driving accountability, engagement, and performance. • Lead program management activities across both established legacy programs requiring strategic evolution and modernization, and new innovative initiatives from concept through execution and operational maturity. • Establish a culture of continuous improvement, operational excellence, and consistent execution across all markets. • Develop and execute technician workforce strategies focused on pipeline development, workforce readiness, service capacity, and long-term technician retention. • Serve as a trusted advisor to Dealer Principals, General Managers, Service Directors, and Fixed Operations leaders on workforce planning and technician development. • Partner with dealerships, educational institutions, and workforce organizations to strengthen technician recruiting, placement, and career development programs. • Lead implementation of technician growth initiatives, ensuring consistent execution, process standardization, and achievement of program objectives. • Drive organizational change, training adoption, and continuous improvement initiatives that enhance dealer satisfaction and workforce outcomes. • Own workforce KPIs, operational reporting, performance analytics, and business reviews to support data-driven decision-making. • Analyze technician pipeline, retention, dealer performance, and workforce trends to identify opportunities, risks, and improvement initiatives. • Manage budgets, resources, and vendor investments while ensuring operational efficiency, fiscal responsibility, and measurable ROI. • Manage relationships with workforce development organizations, educational institutions, recruiting partners, and strategic vendors. • Establish performance expectations, accountability measures, and service standards that support operational excellence. • Lead Quarterly Business Reviews (QBRs) and performance assessments to optimize partner contributions and business outcomes.

🎯 Requirements

• Bachelor's degree in Business Administration, Workforce Development, or a related field • 7–10+ years of progressive leadership experience in field operations, workforce development, dealer operations, automotive service operations, or related business functions. • 5+ years of experience leading and developing geographically dispersed remote teams. • Demonstrated success managing remote field organizations while driving accountability, operational performance, workforce effectiveness, and measurable business outcomes. • Strong background in coaching, performance management, talent development, and organizational leadership. • Experience leading process standardization, continuous improvement, organizational change, and workforce development initiatives. • Expertise in technician workforce planning, workforce readiness, service capacity management, and retention strategies. • Advanced analytical skills with experience leveraging workforce data, KPIs, CRM platforms, and business intelligence tools to drive operational decisions. • Exceptional communication and stakeholder management skills with the ability to influence dealership leadership, field teams, and senior business leaders.

🏖️ Benefits

• Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time.