Business Systems Analyst

Job not on LinkedIn

🕒 April 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Serve as a liaison between business teams and technical teams to support day-to-day CRM operations • Gather, analyze, and document business requirements; translate them into technical specifications and user stories • Partner closely with development teams to implement enhancements and support ongoing Salesforce functionality • Support and optimize Salesforce CRM and Experience Cloud (customer-facing applications), including a new customer portal initiative • Drive continuous improvement of existing processes, workflows, and system capabilities • Manage multiple functional areas within Salesforce, working alongside other analysts who own different components (e.g., core Salesforce vs. other platforms) • Facilitate conversations with stakeholders, ask probing questions, and dive deep into system and process challenges • Ensure alignment between business processes and how systems are configured and utilized

🎯 Requirements

• 3+ years of experience with Salesforce (CRM and/or Experience Cloud) and a strong understanding of how the platform works • Proven ability to support and enhance business applications in a cross-functional environment • Experience working with system integrations • Strong analytical and problem-solving skills with the ability to dig in, ask questions, and uncover root causes • Ability to bridge the gap between business and technical teams • Excellent communication skills with the ability to manage stakeholder conversations effectively.