Business Process Analyst

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏦 Banking

🏠 Real Estate

🔥 Funding within the last year

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Banking • Real Estate

Freedom Mortgage is a U. S. -based mortgage lender and servicer with over 30 years of experience helping Americans achieve homeownership and financial improvement. The company originates, services, and manages mortgage loans, offering sales, loan servicing, operations, risk management, and supporting functions such as technology, legal, HR, and marketing. Headquartered in Boca Raton, FL (NMLS ID #2767), Freedom Mortgage emphasizes community involvement, customer-focused loan solutions, and career opportunities across a broad range of mortgage-industry roles.

📋 Description

• The Analyst, Business Process is responsible for reviewing, researching, and deciphering regulatory and compliance material to translate for Default Management. • Works closely with change management, legal, IT, and various lines of businesses to implement changes necessary to ensure state, federal, investor and insurer guidelines are met. • Works collaboratively with various business groups in designing and implementing planning solutions for Default Administration. • Delivers data, owns processes, audits automation, and assists business partners in defining and implementing system and process enhancements. • Analyzes the process and procedures that Default has in place. • Collects data and performs research to gain a complete understanding of the Default department business needs in order to measure the effectiveness of the current practices. • Works cross-functionally to drive optimized service business design within the Default department through opportunity/issue identification, systemization, testing, training, and deployment. • Ensures that system and tools are adequate and properly utilized. • Proposes and develops enhancements as necessary. • Develops recommendations for improvement based on observation, data analysis, audit recommendation, and evaluation of business cross departmental workflow. • Coordinates with external and internal business contacts for responding to system interface and data issues. • May deliver presentations and training courses including measurement, analysis, improvement, and control. • Translates agency and regulatory technical material and concepts into verbal and written communications for Default Management. • Assesses the change, determines the impacts, and based on impact assists Default Management to design a strategy to support the department through the change, execute the strategy, and measure its effectiveness based on a change adoption model. • Designs and facilitates meetings or focus groups as appropriate. • Maintains documentation with respect to all Default projects. • Ability to organize and manage multiple projects and timelines. • Evaluates, designs, executes, measures, monitors, and controls business processes. • Ensures that business process outcomes are in harmony with an organization’s strategic goals. • Works collaboratively across all departments of Default to help improve the management of a business process.

🎯 Requirements

• Bachelor’s Degree from a Four (4) year College or University • 3-5 years related experience and/or training • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations • Ability to write reports, business correspondence, and procedure manuals • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public • Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

🏖️ Benefits

• Equal Employment Opportunity • Reasonable accommodations for individuals with disabilities