Team Lead – National Expansion

Job not on LinkedIn

🔥 2 hours ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FreedomCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

👥 B2C

🌍 Social Impact

Healthcare Insurance • B2C • Social Impact

FreedomCare is a rapidly growing in-home care provider in the United States, driven by Medicaid funding. The company offers a unique home care service that allows patients to choose their caregivers, who can be a family member or friend, and ensures that caregivers are paid promptly after their shifts through a handy app. Operating across multiple states including New York, Nevada, Missouri, Pennsylvania, and others, FreedomCare focuses on providing trusted care in the comfort of the patient's home, improving satisfaction and reducing hospital visits. Their program stands out for its high customer satisfaction and number of positive reviews, reflecting the impact and effectiveness of their services in enhancing the well-being of both caregivers and patients.

📋 Description

• Collaborates with the Assistant Manager to support Launch Specialists in meeting productivity goals • Flexibly supports Launch Specialists by handling inbound or outbound calls to caregivers, patients, AAAs, and MCOs as needed based on team workload • Audits calls and Salesforce documentation to ensure quality standards are met and that key steps in the process are being followed; provides supportive coaching to help Launch Specialists feel empowered with the knowledge to continuously improve. • Assist with documenting and developing best practices and training material • Be the direct point-of-contact for team member inquiries or concerns; Support team members in resolving issues and escalate complex cases as needed to the Assistant Manager. • Provide peer-to-peer coaching, share feedback, and help foster a positive team environment. • Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines • Support team members in meeting KPIs by monitoring workflows and providing day-to-day guidance • Responsible for communicating updated information and training from senior management and other departments to their direct reports • Assists in interviewing candidates, training employees and providing additional training and support to their team. • Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Be Positive, Own It, Do the Right Thing.

🎯 Requirements

• 2+ years of relevant experience at FreedomCare or in a similar healthcare operations environment. • Above-average performance in the monthly SOC category • Self-motivated with a drive to exceed open case targets and metrics and work independently • Strong analytical, organizational and time management skills • Ability to motivate the team to meet and/or exceed case management targets or metrics • Excellent communication, critical thinking and organizational skills • Comfortable wearing multiple hats, helping out where needed • Proficient in the use of Salesforce, Microsoft Office and Google Suite. • Passion for improving home care

🏖️ Benefits

• competitive compensation • medical benefits • retirement plans • wellness programs • fun company events • ongoing learning opportunities to grow your career