Associate Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Fresha

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💰 $52.5M Series C on 2021-12

Fresha is a company that seems to focus on providing a platform or services, possibly in the technology or online domain, but the available information is insufficient due to an error in the content. Further details about the company's offerings, such as whether it works in beauty bookings, SaaS, or eCommerce, are required to make a precise determination.

📋 Description

• Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform. • Drive a 50/50 split between project management (onboarding) and ongoing account management. • Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners. • Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention. • Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding. • Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.

🎯 Requirements

• 2+ years of experience in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management. • Strong Project Management Skills: Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently. • A Customer Success Mindset: A genuine passion for helping partners succeed and solve problems, rather than just hitting a sales quota (though you will still be eligible for a variable bonus!). • Impeccable Organization: Ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships with existing accounts. • SaaS or SMB Experience: Comfortable working in a high-volume SaaS environment; experience driving commercial outcomes/retention across an SMB book of business is a plus.

🏖️ Benefits

• 25 days of flexible leave that we encourage you to take. • Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions • Fully covered by Fresha. • Wellness products/services Perkbox. • Free Counseling.