Assistant Director of Claims

🕒 December 30, 2025

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Frontline Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

👥 B2C

💸 Finance

B2C • Finance

<Frontline Insurance> Frontline Insurance is a consumer-focused home and property insurance provider offering personalized, state-specific coverage and home protection solutions across southeastern U. S. markets. The company emphasizes agent distribution, claims support, emergency services, and customer-facing digital tools (agent/customer logins, claims upload, payments), positioning itself as a partner for homeowners managing the health and risk of their properties.

📋 Description

• Lead and manage teams handling personal line property and casualty claims. • Provide strategic oversight and contribute to the development and execution of enterprise-level claims strategies in collaboration with internal and external stakeholders. • Supervise Claims Managers to ensure timely, effective, and compliant handling of claims, while driving excellence through delegation, expectation setting, performance measurement, and accountability. • Apply technical expertise in estimating and repair methodologies to analyze and negotiate claim settlements, and provide guidance on policy coverage, reserve accuracy, and resolution strategies. • Review and authorize claim reserves, coverage decisions, and resolution strategies. • Interpret policy language and serve as a subject matter expert on workflows, guidelines, vendor relationships, and regulatory changes. • Manage and respond to Department complaints and participate in litigation processes, including dispute resolution and claim reevaluation. • Oversee functional aspects of claims operations including staffing, productivity, and performance management; conduct semi-annual and annual evaluations and mentor staff. • Identify complex claim trends and corresponding training needs; support the development and facilitation of training programs and quality control initiatives. • Assist in the creation, implementation, and ongoing maintenance of comprehensive policies, procedures, and workflows to promote operational efficiency and best practices. • Conduct and lead claims roundtable discussions to validate damage assessments and action plans. • Lead change initiatives, support career growth, and promote a culture of accountability, collaboration, and excellence. • Lead or participate in special projects as assigned and provide backup support to the Director of Claims as needed.

🎯 Requirements

• Bachelor’s degree in business or related field required; MBA or insurance designations (AIC, CPCU, SCLA) preferred. • Minimum 10 years of experience in property and casualty claims, including 3 years in management. • Direct experience with Florida homeowner property claims and complex claim resolution. • Residential construction knowledge and proficiency in Xactimate required. • Florida 620 license required. • Ability to obtain adjuster licenses in AL, GA, NC, SC, VA, and MD.

🏖️ Benefits

• Remote work schedule! • Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term). • Financial Security: 401k Retirement Plan with a generous match. • Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.