Enrollment Advisor

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🏄 California – Remote

🏄 California – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Futuro Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

📚 Education

⚕️ Healthcare Insurance

🤝 Non-profit

Education • Healthcare Insurance • Non-profit

Futuro Health is a nonprofit organization dedicated to facilitating educational journeys into allied health careers for individuals and communities. It aims to grow the workforce that healthcare employers need by providing diverse educational programs and scholarships designed to create opportunities for aspiring healthcare professionals. Futuro Health partners with educational institutions to offer programs that train students for various roles such as Emergency Room Technicians, Medical Assistants, Pharmacy Technicians, and more. The organization emphasizes recruiting, educating, and supporting diverse communities, ensuring that scholars are prepared to be both capable and compassionate caregivers. Its initiatives are driven by a mission to improve the health and economic prospects of communities by expanding the network of healthcare workers across the nation.

📋 Description

• Work closely with scholars to evaluate their readiness for technical programs, taking into account their educational background, career goals, and personal circumstances. • Contribute to scholar retention, enrollment conversion, and/or career outcomes through outreach to prospective scholars. • Review application requirements and prerequisites with scholars, providing clear and concise explanations of the necessary steps and documents required for enrollment. • Provide personalized guidance and support to scholars throughout the application and enrollment process, addressing their questions and concerns and assisting them in making informed decisions in program choice. • Disseminate accurate and up-to-date information about technical programs, including curriculum details, program benefits, and potential career outcomes. • Maintain accurate and up to date student information using CRM; including but not limited to the regular update of student statuses, detailed conversational notes, and secure document collection. • Log and analyze data related to student obstacles and outcomes. • Use CRM systems to track scholar information and maintain detailed conversational notes related to scholar interactions. • Recognize and respond appropriately to scholars facing enrollment-related challenges or crises, providing referrals to support services as needed. • Maintain a comprehensive understanding of the technical programs offered, including admission criteria, prerequisites, and program-specific details. • Establish and maintain effective communication channels with scholars, colleagues, and other departments within Futuro Health. • Advocate on behalf of scholars by tracking their progress and areas of difficulty, providing feedback to improve the enrollment process. • Collaborate with coaching team, Ed Providers, and Programs team when necessary to streamline the enrollment process and resolve any application-related issues. • Assist scholars in meeting enrollment timelines to ensure a seamless enrollment experience. • Provide exceptional customer service by promptly responding to scholar inquiries through various communication channels, such as phone, email, text, and in-person meetings. • Guide learners through career exploration: helping them identify interests, transferable skills, and educational and career pathways aligned with their goals. • Crosstrain and provide support in other Scholar Support roles, including Help Desk, Outreach, Coaching Support, Post-Graduation Communications, Group Advising Sessions, etc.

🎯 Requirements

• 3 years prior work experience in advising, career advising, counseling, or another related field. • Previous experience in career exploration or coaching is preferred. • Ability to de-escalate a negative interaction. • Ability to retain and utilize substantial amounts of detailed information. • Strong written and verbal communication skills demonstrated through email, text, phone, and in person. • Demonstrated ability to meet deadlines, handling and prioritizing simultaneous requests. • Creative and analytical thinker with strong problem-solving skills. • Ability to work in a fast-paced environment and respond well under pressure. • Keyboarding, spelling/grammar, and intermediate computer literacy. • Knowledge of college and higher education healthcare training programs and curriculums preferred.

🏖️ Benefits

• Platinum Tier Medical Plans: Choose from PPO, HMO, and HDP options, all fully paid by Futuro Health. • Dental and Vision Plans: Comprehensive coverage, fully paid by Futuro Health. • Life and AD&D, Long and Short-term Disability, and EAP: Fully covered by Futuro Health to ensure your peace of mind. • 401K Plans: Traditional and Roth Safe Harbor Plans with a 100% match up to 4% of employee contributions (subject to IRS limits). Immediate vesting. • Flexible Spending Accounts: Options include FSA, HSA, and Limited FSA Plans. • Voluntary Ancillary Benefits: Additional coverage for hospital stays, critical illness, accidents, legal services, identity theft protection, and pet care. • Reimbursements: Mobile phone, internet, and gym membership costs. • Wellness Programs: Access to a variety of wellness initiatives to support your overall health. • Career Growth: Opportunities for professional development and advancement.