Technical Project Manager

🔥 1 hour ago

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤓 Technical Project Manager

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes. • Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives. • Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery. • Track project scope and, when necessary, estimate and execute change orders in partnership with the customer. • Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed. • Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health. • Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer. • Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities.

🎯 Requirements

• Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience • 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role. • Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+. • In-depth knowledge of both waterfall and agile project management methodologies and tools. • Executive presence with highly developed communication, presentation, and stakeholder-management skills. • Proven ability to create structure in ambiguous situations and design effective delivery processes. • Experience working with complex, multi-divisional, multi-geographical customers. • Up to 10-15% travel for customer onsite meetings. • Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred. • Exposure to SaaS business models and metrics preferred

🏖️ Benefits

• The starting base salary range for this role is $70,000 – $90,000 USD annually. • This role is also eligible for commission based on performance and participation in Gainsight’s equity program. • Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. • Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. • You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.