Customer Success Manager – Controls, NAM – South Region

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• responsible for managing and developing strong relationships with our existing contractual customers • generating controls aftermarket services growth in the existing contractual customer base • primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals • driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements • own and manage contract setup, delivery, and financials (Revenue & CM) • develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development • build and maintain proactive long-term relationships with customers • execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback • act as the first point of contact for all contract and customer-related issues • develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities • provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering

🎯 Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant experience) • 6+ years experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management • 50% travel • Strong oral and written communication skills • Strong interpersonal and leadership skills • Demonstrated ability to analyze and resolve problems • Demonstrated ability to lead programs/projects • Ability to document, plan, market, and execute programs • 10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management • 6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering • High proficiency with computer tools (MS Office suite)

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off