Director of Functional Advisory

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Build, stand up, and scale the centralized FA team, including onboarding, role clarity, capability development, and ongoing coaching of team members. • Define and operationalize the FA engagement model, including scope of responsibilities, intake and prioritization processes, customer selection criteria, and success measures aligned to customer outcomes. • Develop and execute structured adoption and value realization strategies in close partnership with Customer Success Managers. • Establish and maintain a disciplined operating model that prioritizes work based on customer impact. • Design, implement, and continuously improve repeatable playbooks and value realization artifacts. • Collaborate with Professional Services to ensure effective transition from implementation to adoption. • Work cross-functionally with Product, Voice of Customer, Support, and Customer Success leadership to identify recurring customer needs.

🎯 Requirements

• Bachelor’s degree from an accredited university or college or equivalent experience • 8+ years of experience in Customer Success, Professional Services, Consulting, or other customer-facing leadership roles in a complex B2B environment. • Demonstrated experience leading professional service teams, and working directly with customers on adoption and value realization. • Experience working with enterprise customers and managing complex stakeholder environments.

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off