Senior Solution Consultant

Job not on LinkedIn

🕒 May 27

⛰️ Colorado, Utah – Remote

⛰️ Colorado – Remote ⛷️ Utah – Remote

💵 $123.1k - $216.5k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Partner with Sales and customers to design AI-powered CX strategies and solutions • Own the end-to-end technical selling motions for designated accounts in support of New Logo customer acquisitions • Position Genesys Cloud as an experience orchestration platform • Deliver and support engaging proofs of value, including video, demonstrations, workshops, and pilots • Use expertise in cloud services, APIs, data transformation, prompt engineering, and AI agents to design and recommend systems architectures • Identify and help articulate AI workflows (self-service, agent assist, personalization, analytics) • Assist in building business cases tied to ROI and operational efficiency • Support RFx processes with strong technical contributions

🎯 Requirements

• AI fluency with a portfolio as proof • Experience in pre-sales, solutions consulting, or solutions architecture • Strong interest or background in CX, CCaaS, and AI workflows • Demonstrated understanding of cloud architectures, APIs, and integrations • Ability to translate technical concepts into business value • Experience or desire to work with enterprise customers and stakeholders • Strong communication and storytelling skills • Growth mindset —eager to learn, collaborate, and develop into a top-tier SC

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments