Litigated Account Specialist I

🔥 8 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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GetixHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Getix on 2015-01

SaaS • B2B

GetixHealth is a healthcare revenue cycle management company that provides SaaS-based software suites and dedicated services to hospitals, physician groups, and industry partners. Their solutions cover patient access, eligibility and enrollment, workers’ compensation, insurance resolution, coding and chart audits, self-pay billing, and professional RCM services aimed at improving financial performance, productivity, and patient experience. GetixHealth partners with large healthcare systems and providers to automate and integrate revenue cycle workflows and optimize collections and operations.

📋 Description

• Processes litigated accounts verified by other members of the team by contacting attorneys representing patients via phone, email, mail, and fax; collecting demographic, insurance, and other relevant information; making appropriate documentation in internal technology platforms; and taking other action as outlined in department processes and procedures. • Follows department processes and procedures with an emphasis on compliance with industry laws and regulations. • Engages in active listening with callers, confirming or clarifying information and diffusing upset callers as needed. • Leverages internal technology platforms and other web-based tools to research and resolve attorney or patient questions or concerns. • Diffuses and resolves troubled accounts, referring patients and attorneys or accounts to other departments as appropriate. • Educates patients and attorneys on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.

🎯 Requirements

• 9+ months of experience within the collections, legal or insurance industry, required • 1+ year(s) of experience using judgement to make sound decisions and resolve problems preferred • Strong communication and organizational skills • Ability to work independently and meet performance goals • Previous collections or customer service experience preferred.

🏖️ Benefits

• Comprehensive Health Coverage : Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment. • Life & Disability Insurance : Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. • 401(k) Plan : Eligible to participate in the company’s 401(k) plan after 6 months of continuous service. • Paid Time Off (PTO) : Start accruing PTO from your very first day of employment. • Flexible Benefits : Customize your benefits package to fit your personal and family needs.