Field Phlebotomy Supervisor

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Getlabs

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

💰 $20M Series A on 2022-02

Healthcare Insurance • Pharmaceuticals • Biotechnology

Getlabs is a leading platform for at-home diagnostics, providing a convenient solution for patients to have their medical labs, vitals, and advanced diagnostics collected at home. By dispatching mobile phlebotomists, Getlabs partners with healthcare organizations to improve patient adherence and close gaps in care with nationwide availability. Patients can book appointments for home visits where Getlabs specialists will collect samples and deliver them to major labs like Labcorp and Quest for testing. This service offers a comfortable and efficient alternative to traditional lab visits, enhancing the patient experience while integrating seamlessly into existing healthcare workflows.

📋 Description

• Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state! • Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency • Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings • Use your attention to detail to ensure accurate record keeping and compliance with all medical protocols • Act as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting • Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes • Administer disciplinary action as appropriate • Interview and hire new mobile phlebotomists • Effectively and efficiently onboard new hires • Complete new hire and annual competency assessments for team • Ensure accurate order and patient appointment recordkeeping • Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth • Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses • Handle employee concerns and grievances • Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work • Plan and manage a budget • Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms • Review and approve team timecards and expenses • Provide coverage and travel to perform mobile phlebotomy job duties as needed within the territory • Travel as needed throughout your geographical territory to meet with teams and or conduct trainings

🎯 Requirements

• At least 2 years of management experience in a leadership position is required • In-depth knowledge of phlebotomy duties, responsibilities and techniques is a plus. Experience with medical equipment (centrifuges) is a significant plus • Proven track record in providing exceptional customer service • Strong communication skills; both written and verbal (Google suite a plus) • Strong public speaking abilities with the business acumen to represent the Getlabs professionally • A disciplined worker who can work independently or in a team environment • Reliable transportation and clean driving record • Competency with Google applications and willingness to embrace new technology • A proven ability to handle ambiguity in the absence of defined systems and processes • Proactive mindset focused on finding solutions for logistics and patient care hurdles

🏖️ Benefits

• Competitive salary $70K-85k • Valuable stock option plan • Medical, dental and vision insurance options • Flexible and unlimited vacation • A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!