Patient Experience Representative

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Getlabs

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

💰 $20M Series A on 2022-02

Healthcare Insurance • Pharmaceuticals • Biotechnology

Getlabs is a leading platform for at-home diagnostics, providing a convenient solution for patients to have their medical labs, vitals, and advanced diagnostics collected at home. By dispatching mobile phlebotomists, Getlabs partners with healthcare organizations to improve patient adherence and close gaps in care with nationwide availability. Patients can book appointments for home visits where Getlabs specialists will collect samples and deliver them to major labs like Labcorp and Quest for testing. This service offers a comfortable and efficient alternative to traditional lab visits, enhancing the patient experience while integrating seamlessly into existing healthcare workflows.

📋 Description

• Handle Zendesk tickets from patients regarding appointments, issues, and missing results. • Make multiple outbound calls and send follow-up emails to resolve patient concerns. • Be the first point of contact for all our patients via phone, text, email and chat • Coordinate with doctors and physicians to retrieve lab orders • Respond to, troubleshoot, and resolve patients issues in a timely and positive manner • Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients

🎯 Requirements

• 2+ years of customer-facing experience with medical experience • Tech-savvy, efficient, and self-motivated. • Able to maintain a minimum of 12 tickets per hour with high-quality work. • Empathetic, proactive, and takes pride in helping people resolve issues. • Experience processing or reading lab orders • Ability to adapt in a rapid growth environment • Strong problem solving skills • Personable and love speaking with others via phone, text, email, and chat • While our teams work remote, you must have a quiet place to work and reliable internet

🏖️ Benefits

• $17/hr • Valuable stock option plan for full-time employees • Medical, dental and vision insurance options for full-time employees • Paid time off • A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!