Account Principal

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $150k - $230k / year

⏰ Full Time

🔴 Lead

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Get Well

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Get Well is a digital whole health platform designed for enterprise healthcare solutions, focusing on enhancing patient engagement and experience across various touchpoints in the healthcare journey. The company offers a robust suite of tools, such as Get Well 360, which aims to activate, engage, and retain patients not only at points of care but also within their communities. Get Well's solutions are intended to improve the patient experience, support health equity, and transform care delivery for diverse groups including healthcare systems, government, and international providers. The platform provides interactive patient care, smart room experiences, and health plan solutions, all while ensuring high standards of security and interoperability. With a focus on holistic patient activation and care, Get Well is committed to empowering individuals and healthcare organizations to thrive.

📋 Description

• Build and nurture deep, consultative relationships with executive stakeholders • Serve as the primary executive point of contact, escalating and resolving strategic issues as needed. • Facilitate executive business reviews focused on outcomes, ROI and strategic alignment • Manage forecast renewal accuracy in CRM • Own end to end renewal strategy and execution inclusive of proposal development and contract negotiations • Drive strong gross and net revenue retention outcomes • Expand the company’s reach within client organizations by developing new relationships with key executive buyers • Identify, quantify and close expansion opportunities • Partner with Product, Sales, and Operations to develop compelling value-based growth proposals • Build account plans that align with client priorities and with the company’s long-term growth strategy • Act as the internal quarterback for assigned accounts to ensure alignment across operations, professional services, support, product, and engineering • Translate client feedback into actionable insight for product leadership • Ensure contractual commitments, success metrics, and value realization goals are clearly defined and achieved • Stay current on healthcare trends, regulations and payment models in order to position the company as a strategic partner - not just a vendor - within client organizations.

🎯 Requirements

• 10+ years of experience driving client success, strategic account management, or consulting engagements within healthcare technology and healthcare IT organizations. • Demonstrated success in driving client growth, renewals, in the healthcare technology environment. • Strong understanding of healthcare provider operations, clinical workflows, and healthcare IT systems. • Deep experience partnering with c-suite healthcare leaders. • Knowledge of current industry trends, regulations (e.g., HIPAA, interoperability), and healthcare delivery models. • Ability to build and maintain strong relationships with C-suite executives, clinicians, and operational leaders. • A consultative, solutions-oriented approach to solving complex problems. • Ability to set and exceed targets for client growth, retention, and satisfaction. • Experience with account planning, forecasting, and managing client portfolios. • Exceptional verbal and written communication skills. • Ability to articulate complex concepts in a clear and compelling way to diverse audiences. • Strong analytical skills with the ability to identify client needs, diagnose issues, and propose actionable solutions. • A team player who thrives in a fast-paced, cross-functional environment.

🏖️ Benefits

• exceptionally generous paid time away from work • a variety of paid leave programs • savings opportunities with 401(k) and incentive plans • internal education programs • full array of health benefits • fitness reimbursement • cell phone subsidy • casual offices with snacks and drinks • peer recognition programs • health advocacy and employee assistance programs • chili cook-offs • pet insurance (yes, really)