Customer Success

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🕒 June 9, 2025

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Giant Rocketship

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Giant Rocketship is an AI-powered platform designed to enhance the efficiency and profitability of helpdesk operations for Managed Service Providers (MSPs). By integrating with Autotask and ConnectWise Manage, it automates ticket management processes, ensuring skill-based assignments, optimal scheduling, and compliance with Service Level Agreements (SLAs). The platform aims to minimize labor costs per ticket and eradicate issues such as abandoned tickets, all while streamlining workflows and improving overall service delivery.

📋 Description

• This is a remote position. • We’re hiring someone who knows Autotask inside and out—especially the admin/config side. • You’ll join our Customer Success team at Giant Rocketship, helping MSPs get real value out of Rocketship (our Autotask automation platform). • You’ll work directly with customers to guide onboarding, streamline their setup, and answer the tough Autotask questions they can’t Google.

🎯 Requirements

• Deep hands-on Autotask PSA experience • Strong admin-level knowledge of queues, workflows, user setup, etc. • Real-world MSP experience (you’ve lived the ticket grind)