Senior Customer Success Engineer, PubSec

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $113k - $191k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance. • Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning). • Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account) • Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. • Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives • Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. • Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use. • Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

🎯 Requirements

• Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance. • Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes. • Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs. • Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations). • Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment. • Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model. • Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support