Dispatch Agent

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💳 Fintech

🛒 Retail

🎮 Gaming

Fintech • Retail • Gaming

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Efficiently schedule available service engineers by determining the best fit scenario according to customer SLA, engineer hours, availability and skills. • Accurately and efficiently process customer service requests according to department policies and procedures • Meet daily targets for department and individual key performance indicators (KPI’s) • Provide support to customer service engineers and internal customers by handling their inquiries and requests • Escalate engineer and customer issues and complaints through the proper channels for resolution • Inform proper internal stakeholders of problems which could jeopardize the ability to meet customer expectations and contractual obligations • Complete various other tasks as assigned by the Dispatch Supervisor and/or Manager

🎯 Requirements

• High school diploma or GED • Previous customer service or dispatching experience a plus • Highly self-motivated with keen attention to detail • Excellent customer focus and outstanding communication and interpersonal skills • Strong problem-solving skills • Ability to work under pressure and effectively prioritize competing demands • Experience utilizing Microsoft Office products (i.e., Outlook, Word, Excel, Access, etc.) • Professional and respectful demeanor • Active participation in process improvement initiatives/projects is a plus • Ability to work in a virtual fast paced environment • Team oriented • French speaking preferred

🏖️ Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution • Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield • MDLive – 24/7 Virtual Doctor plus a Nurse Line • Dental insurance • Vision insurance • FSA / Dependent Care • Voluntary Life Insurance • Basic Life insurance and AD&D – Company paid • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid • Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service • Paid Sick days based on City/State requirements • Paid Holidays – 9 to 11 days based on start date • Professional development assistance • Education assistance • Adoption Assistance • Legal and ID Theft plans • Annual Bonus opportunity • Opportunities for internal promotions/career advancement