Customer Support Expert

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $55k - $60k / year

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GlossGenius

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

💄 Beauty

🧘 Wellness

SaaS • Beauty • Wellness

GlossGenius is a comprehensive software solution designed for salons and spas to streamline their business operations and enhance client experiences. It offers an all-in-one platform with features for online booking, payments, client management, marketing, inventory management, and team management. With a focus on user-friendliness and customization, GlossGenius helps salon and spa owners increase revenue and improve customer satisfaction through powerful marketing tools, automated appointment reminders, and seamless transaction processing. Trusted by numerous beauty and wellness professionals, GlossGenius aims to make business management easier and more efficient, from scheduling to checkout.

📋 Description

• Deliver best-in-class, personalized support to meet our high standards for customer satisfaction • Work with customers to understand their goals and address their challenges through effective ticket responses • Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text • Work with a dynamic team to achieve team company goals such as customer acquisition and retention • Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc. • Leverage AI tools to streamline ticket resolution, improve response quality, and surface insights that help the team continuously raise the bar on support

🎯 Requirements

• 1+ year work experience in a customer-facing role, SaaS preferred • Proven record of driving customer satisfaction and meeting or exceeding performance standards • Excellent written and verbal communication skills, with an ability to adapt to various communication styles • A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment • Comfortable using AI-powered tools to work more efficiently — whether that's drafting responses, surfacing relevant help content, or identifying patterns in customer issues; we're looking for someone who sees AI as a force multiplier, not a replacement for genuine human connection

🏖️ Benefits

• Competitive health & dental insurance options, with premiums partially covered by GG • Fertility and adoption benefits via Carrot and Kindbody • Generous, fully-paid parental leave policy • 401k benefit - employees are eligible to contribute starting day 1 of employment • Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses • Pre-tax commuter benefits • Dependent Care FSA • Home office stipend • Team Bonding opportunities - annual company retreat for entire team, plus virtual events