Vendor Management Analyst III

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $73.5k - $147k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Serve as the primary business owner for third‑party vendor solutions supporting Claims and Shared Services, ensuring alignment with operational and strategic objectives • Identify operational needs and translate them into vendor strategies, solution roadmaps, and continuous improvement initiatives • Support the intake, evaluation, and recommendation of new vendor solutions, including participation in vendor sourcing activities (RFI/RFP, due diligence, and selection) in partnership with Procurement and in alignment with enterprise governance, risk, and compliance requirements • Manage vendor relationships and act as the primary liaison between vendors and internal stakeholders, driving effective communication, issue resolution, and service delivery excellence • Establish, monitor, and report on vendor performance metrics, SLAs, and KPIs including cycle time, severity, leakage, customer experience, and operational throughput within the claims lifecycle • Perform ongoing analysis of vendor performance, financial data, and operational trends to identify risks, cost-saving opportunities, and areas for improvement, and develop actionable strategies to address gaps • Support and coordinate vendor due diligence, risk assessments, and ongoing monitoring activities, in collaboration with internal stakeholders and risk subject matter experts • Maintain strong, collaborative relationships with business partners and vendors to support vendor oversight, strategic initiatives, and operational needs • Support contract lifecycle activities, including tracking contract expirations, renewal schedules, amendments, and assisting with contract termination when necessary • Assist with billing validation, audits, and compliance activities to ensure accuracy, adherence to contractual terms, and alignment with company policies • Maintain accurate and complete vendor data within systems of record, including contracts, risk profiles, performance metrics, and services provided, ensuring a comprehensive view of the vendor landscape • Provide data analysis, reporting, and executive-level insights to support decision-making, vendor performance management, and strategic planning • Champion the use of vendor management tools and processes, providing guidance and support to internal stakeholders and vendors as needed • Coordinate with internal stakeholders to enhance and mature vendor management practices, including improving governance frameworks and operational efficiency • Manage and support special projects and cross-functional initiatives, leveraging experience and judgment to achieve desired outcomes • Partner with Claims leadership, adjusters, and Shared Services teams to align vendor solutions with real-world claims handling processes, including FNOL intake, appraisal, subrogation, SIU, and total loss workflows

🎯 Requirements

• Strong understanding of effective relationship‑building principles used to establish and sustain productive vendor and stakeholder partnerships • Knowledge with influence and change‑management approaches for driving alignment and outcomes without direct authority across teams • Proficiency in professional standards and best practices for representing the organization in vendor discussions, negotiations, and issue escalations • Familiarity with operational and financial data concepts, metrics, and analytical methods used to assess vendor performance and identify trends • Understanding of performance measurement frameworks and how metrics relate to cost control, service quality, cycle time, and customer experience • Familiarity with cross‑functional vendor management processes, including RFPs, vendor onboarding, pilots, and contract renewals • Strong Understanding of project management methodologies, including scope definition, timeline management, dependency tracking, and risk mitigation • Knowledge of effective written and verbal communication techniques and how messaging should be tailored for frontline partners, stakeholders, and senior leadership • Strong understanding of executive‑level documentation standards, including recommendations, performance summaries, scope documents, and workflow documentation • Knowledge of strategic planning concepts and how vendor decisions support long‑term operational goals and continuous improvement initiatives • Strong Relationship‑building skills to establish and sustain productive vendor and stakeholder partnerships • Ability to Influence and manage change to drive alignment and outcomes without direct authority across teams • Proven ability to represent the organization professionally in vendor discussions, negotiations, and issue escalations • Operational and financial data analysis skills to assess vendor performance and identify trends • Performance measurement and metrics analysis skills linking cost control, service quality, cycle time, and customer experience • Ability to demonstrate cross‑functional vendor management skills through RFPs, onboarding, pilots, and contract renewals • Proven project management skills including scope definition, timeline management, dependency tracking, and risk mitigation • Demonstrated written and verbal communication skills tailored to frontline partners, stakeholders, and senior leadership • Strong Executive‑level documentation skills, including recommendations, performance summaries, scope documents, and workflow documentation • Proven strategic planning and decision‑support skills aligning vendor decisions with long‑term operational goals and continuous improvement • High School Diploma or equivalent required; Bachelor’s Degree in related field of vendor management, accounting or finance or 5+ years of experience in the field or in a related area preferred • 5 + years of experience in a Vendor Management Department, Purchasing Department or functionally related area required • 2+ years of experience in auto claims, property claims, or related claims operations (e.g., liability, BI, subrogation, SIU, or total loss) preferred • Experience working with claims platforms (e.g., Guidewire ClaimCenter) and vendor-integrated workflows strongly preferred • 3 + years of experience in a corporate setting, specifically including cross functional collaboration responsibilities • 2 + years of professional business analytics experience preferred

🏖️ Benefits

• 401K matching • bonding leave for new parents (12 weeks, 100% paid) • tuition assistance • training • GM employee auto discount • community service pay • nine company holidays