Learning Technology Administrator

Job not on LinkedIn

🕒 June 2

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Goodwill Industries International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1902

🤝 Non-profit

📚 Education

🌍 Social Impact

💰 $4.5M Grant on 2019-07

Non-profit • Education • Social Impact

Goodwill Industries International is a nonprofit organization that supports a network of over 150 local Goodwill organizations across the United States. It focuses on providing job training, career resources, and support services to individuals looking to overcome barriers to employment. By facilitating donations and thrift shopping, Goodwill aims to create opportunities for individuals to improve their lives and contribute to their communities, emphasizing sustainability and social impact.

📋 Description

• Provide technical support to users with software-related questions or issues within the LMS • Regularly update, maintain, and improve learning systems and tools • Provide assistance to users, troubleshoot issues, and resolve technical problems • Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms • Generate and analyze reports on user activity, course completion rates, and other key metrics • Oversee and maintain data dashboards that track and present key performance metrics for organizational projects • Develop technical documentation and articles for a support knowledge base • Ensure the LMS meets organizational compliance standards and training requirements • Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively • Identify opportunities for system enhancements, test new features, and implement updates

🎯 Requirements

• 3 years' experience with LMS platforms, Smartsheet and Power BI • 3 years experience with Camtasia and Articulate • Strong technical troubleshooting skills • Excellent written and verbal communication skills • Ability to work independently and as part of a team • Familiarity with e-learning standards and best practices • Familiarity with learning content files such as SCORM packages, xAPI files, HTML5 content, and other digital learning formats • Understanding of current social issues • Excellent interpersonal skills • Experience identifying customer needs and providing appropriate solutions • Experience managing communication with external and internal stakeholders (customers, product owner, executives, etc.) • Experience supporting a wide range of users with varying technology experience. • Bachelor's degree in Learning Design, Information Technology, Education, or a related field; or equivalent combination of education and experience. • Multimedia or Microlearning Certifications a plus.