VP of Product

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $226k - $303k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

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GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 Seed Round on 2013-11

SaaS • Telecommunications • Enterprise

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

📋 Description

• Define and drive the multi-year product vision, strategy, and roadmap for Resolve across RMM, MDM/UEM, remote access & support, helpdesk, ITAM, integrations, and the MSP channel • Lead the agentic AI strategy, positioning Resolve as a category-defining platform for AI-powered IT automation • Identify emerging trends and customer needs to guide product innovation and differentiation • Make prioritization decisions in a resource-constrained environment, balancing execution pace, technical debt, and strategic bets • Lead and grow a 15+ person product management organization across multiple geographies, building agentic AI capability and investing in team development • Partner with Sales, Marketing, Customer Success, and Engineering to deliver the roadmap and grow pipeline, win rates, and expansion in the mid-upper SMB and MSP segments • Own targets and track performance against plan — including ARR growth, net revenue retention, and bookings — surfacing risks and opportunities to leadership • Engage directly with customers and represent Resolve in executive forums, at industry events, and with key partners

🎯 Requirements

• 10+ years of product management experience, including 3–5+ years in a senior director- or VP-level role, ideally with P&L accountability • Experience scaling a B2B SaaS product through growth and change — not just managing a mature product • Background in IT management, endpoint management, or an adjacent enterprise infrastructure category (RMM, UEM, MDM, ITSM) • Demonstrated ability to lead cross-functional teams toward measurable outcomes such as ARR growth, retention, and pipeline • Experience with AI/agentic product development, including agentic system design • MSP channel experience, with an understanding of the commercial and product dynamics of the managed services market • Comfortable presenting to executive and international audiences; able to work effectively across UK/European and North American time zones.

🏖️ Benefits

• Comprehensive health benefits • Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days • Tuition reimbursement and access to instructor-led and on-demand learning and development programs • The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching • Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching