Mobile Draw Experience Specialist

🔥 4 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $77k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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GRAIL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare Insurance • Biotechnology • Pharmaceuticals

GRAIL is a healthcare company that focuses on early cancer detection, aiming to transform the trajectory of cancer mortality. They have developed the Galleri multi-cancer early detection test, which utilizes cutting-edge methylation technology and machine learning to detect multiple types of cancers from a simple blood draw. The company collaborates closely with academic and biopharma partners to advance research and clinical expertise in precision oncology. GRAIL’s mission is to detect cancer early, making it more treatable and potentially curable, and they pursue this goal through innovative diagnostic solutions and external sponsored research projects.

📋 Description

• Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels. • Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event. • Focus on execution for high value customer offering - onsite blood draw events: Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office). • Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects. • Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events. • Serve as the lead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may ariseCollect feedback and share best practices to enable future scaling. • Support events team by providing project support and post event reporting Maintain a working knowledge of the complex needs of a variety of events.

🎯 Requirements

• BA/BS degree or equivalent experience. • 3 + years work experience with project management, project coordinating, account management, event planning, or event management or 2+ years accepted if candidates possess direct GRAIL experience. • Ability to travel up to 90% to support onsite events. • Positive “can do” attitude with a strong desire to roll up sleeves. • Meticulously organized, consistent with follow through, oriented toward operations. • Excellent face-to-face, verbal, and written customer service and communication skills.

🏖️ Benefits

• flexible time-off or vacation • a 401(k) retirement plan with employer match • medical, dental, and vision coverage • carefully selected mindfulness programs