Delivery Coordinator

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Coordinate and maintain implementation milestone schedules, delivery trackers, and project documentation across active PCL implementations • Develop expertise with the build process to investigate and confirm status, progress, and risks • Ensure Technical Implementation Consultants are providing all information related to build status, progress, risks, and blockers • Facilitate alignment and communication between Project Managers, Technical Implementation Consultants, and cross-functional stakeholders • Monitor and ensure implementation progress, dependencies, and action items to ensure accurate and timely execution • Identify operational bottlenecks, implementation risks, and process gaps, escalating issues as needed • Maintain dashboards, reporting tools, operational metrics, and delay tracking documentation • Support implementation planning, readiness activities, and delivery forecasting efforts across concurrent projects • Assist in developing and improving implementation processes, workflows, operational standards, and reporting methodologies • Coordinate recurring status meetings, follow-up actions, and stakeholder communications as needed • Demonstrate strong organizational, analytical, and problem-solving skills while managing multiple competing priorities • Utilize project management, reporting, and collaboration tools such as Wrike, Jira, Excel, or similar platforms to support implementation operations

🎯 Requirements

• Strong knowledge of software development, delivery operations, Agile methodologies, and cross-functional project coordination within SaaS or technical environments • Strong organizational, time management, and prioritization skills with the ability to manage multiple concurrent implementation efforts and shifting priorities • Strong written and verbal communication skills with the ability to communicate effectively with technical teams, Project Managers, leadership, and customer-facing stakeholders • Ability to proactively identify, assess, communicate, and escalate implementation risks, blockers, dependencies, and timeline impacts before they affect delivery commitments • Strong analytical and problem-solving abilities with the capability to identify delivery trends, operational gaps, recurring delays, and process improvement opportunities • Ability to maintain accurate project tracking, milestone reporting, dashboards, delivery documentation, and operational records with strong attention to detail • Ability to facilitate collaboration, accountability, and alignment across Development, Project Management, Product, Support, and other cross-functional teams • Proficiency with project management, reporting, and collaboration tools such as Wrike, Jira, Asana, spreadsheets, and dashboard/reporting platforms • Ability to operate effectively in fast-paced, dynamic implementation environments while maintaining composure, operational rigor, and adaptability under pressure • Ability to support continuous improvement initiatives by developing scalable processes, improving delivery visibility, and increasing implementation predictability and stakeholder transparency • Ability to work both independently and as a member of cross-functional teams • BA/BS degree or equivalent • Excellent communication skills with a commitment to communicate proactively • Demonstrate and ensure timely and thorough communication of strategy, status, and results • Ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you • Advanced problem-solving and critical thinking skills • Relentless commitment to prioritizing the most valuable work first • Track record of functioning well in a fast-paced, dynamic environment with competing demands • Experience in a technical role helpful, but not required

🏖️ Benefits

• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employee population