IT Service Management Consultant

🕒 March 28

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greenique

WebsiteLinkedInAll Job Openings

11 - 50 employees

Created by us, meant for you: We ensure your service is top-notch. As IT Service Management experts, greenique has been combining the powerful tools of Atlassian with agile frameworks for over 15 years. We understand the complexity of your IT landscape and work in partnership with you on your journey to high velocity ITSM.

📋 Description

• Direct customer contact and consulting on process optimization, tool usage and interfaces • Capture, assess and implement customer requirements • Perform configurations to adapt Atlassian tools • Develop solutions and create concepts together with other team members • Analyze existing IT service processes and design innovative strategies to improve service quality • Conduct on-site workshops at client locations and take on support tasks in the Service Desk

🎯 Requirements

• Process knowledge and more than four years of professional experience in consulting • Conducting client meetings and workshops • Ideally familiar with the Atlassian toolchain (especially Jira, Jira Service Management and Confluence) • Strong communication and organizational skills, willingness to travel and a driving license (Class B) • Very good German and English skills, both written and spoken • Team player, enthusiastic and with a strong quality mindset

🏖️ Benefits

• Whether in our main office, at home or in a café — you decide where you work. • No fixed set weekly hours — you choose how many hours per week are specified in your contract. • We value trust, autonomy and short lines of communication — we operate on equal footing. • We work agile, enjoy learning and don’t lose sight of having fun. • Comfort included: modern equipment, height-adjustable workstations and team events. • Company bike (JobRad), shopping vouchers, sports programs or retirement benefits? Feel free to choose what suits you.