Client Service Delivery Associate III

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $42.8k - $64.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Guardian Life

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1860

💸 Finance

🧘 Wellness

💰 Non Equity Assistance on 2016-08

Finance • Insurance • Wellness

Guardian Life is a comprehensive insurance provider offering a wide range of insurance products and services. Founded 160 years ago, the company has grown to serve over 12 million people daily. Guardian Life specializes in various insurance plans, including life, disability, dental, vision, accident, critical illness, and hospital indemnity insurance. The company also provides workforce solutions such as group benefits, absence management, paid leave, and benefits technology. Furthermore, Guardian Life offers investment services, annuities, and retirement plans, supported by financial professionals. The firm is committed to social responsibility, equity, and inclusion, partnering with organizations to foster well-being and financial health. With a strong network and deep industry experience, Guardian Life continues to be a reliable partner in protecting individuals and families while preparing them for the future.

📋 Description

• Respond to customer inquiries via phone, email, and chat, delivering accurate and timely resolutions • Assess customer needs, identify root causes, and determine appropriate solutions • Navigate multiple systems to research inquiries and document customer interactions • Build customer rapport while delivering positive, high-quality customer experiences • Collaborate with internal teams to resolve complex issues and escalate when necessary • Work in a high-volume, high paced call center while being held to standard performance metrics, including but not limited to: AHT (Average Handle Time), Adherence, Quality, and VOC (Voice of the Customer) surveys • Maintain customer privacy and confidentiality standards as set by Guardian and applicable legal requirements

🎯 Requirements

• High School Diploma or equivalent • Ability to work across multiple communication channels (phone, email, chat) • Strong aptitude in math, computer proficiency, and ability to navigate multiple systems • Effective verbal and written communication skills • Ability to manage time, prioritize tasks, and maintain schedule adherence while balancing production and quality • Availability to work all call center shifts with determination based on business-need • Direct-wired internet connection with an internet speed at a minimum of 50 Mbps download / 10 Mbps upload • Ability to self-diagnose and trouble shoot technical issues • Proficient PC skills that demonstrate efficient use of windows applications and corresponding functions (copy, cut, paste, toggle, etc.) including ability to quickly input / retrieve data while working with a customer on the telephone

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities