Director of Operations

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🔥 0 minutes ago

🏈 Ohio, Michigan, +1 more states – Remote

🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote

💵 $115k - $180k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Gugu Robotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🛍️ eCommerce

Artificial Intelligence • Robotics • eCommerce

Gugu Robotics is a pioneering startup based in West Africa, dedicated to harnessing the power of AI, robotics, and drone technology to create innovative solutions for various industries. Founded by visionary engineer Emmy Pencil, the company specializes in designing and building customized robotic systems, drones, and AI-enabled electric vehicles that address critical challenges across sectors such as agriculture, military, medical, and beyond. With a diverse team of experts, Gugu Robotics aims to redefine possibilities in automation and efficient energy solutions to shape the future of technology.

📋 Description

• Lead the operational setup and go-to-market infrastructure for a managed services offering, partnering with sales, delivery, and finance to design scalable service models, SLAs, and supporting processes • Define and implement KPIs and benchmarking frameworks across delivery, talent, and finance that give leadership clear, consistent visibility into business health and performance trends • Partner with the VP of Operations, COO, and senior leadership to identify strategic opportunities, shape operational initiatives, and translate business priorities into executable plans • Identify and eliminate operational bottlenecks across the firm by redesigning workflows, standardizing processes, and creating playbooks that improve consistency and quality at scale • Implement AI-powered tools and automation into administrative processes, with a focus on talent acquisition (sourcing, screening, scheduling) and talent experience (onboarding, engagement, offboarding) • Champion a culture of continuous improvement across operations, using data and feedback loops to drive iterative enhancements • Own end-to-end implementation and ongoing oversight of the firm’s PSA (Professional Services Automation) platform, ensuring it supports accurate project tracking, resource planning, utilization reporting, and billing workflows • Oversee the HRIS system, partnering with the talent team to ensure data integrity, compliance, and seamless integration across people operations • Lead the design and deployment of Slack automations that streamline internal workflows, reduce administrative overhead, and improve cross-functional coordination • Drive compliance-side readiness for AWS GenAIIC certification, coordinating across teams to document controls, meet requirements, and maintain certification standards • Manage IT cost strategy across applications and AI token consumption, identifying optimization opportunities and establishing governance frameworks that balance capability with spend • Partner with finance and practice leads to review and validate billing rates and delivery costs, ensuring pricing reflects market positioning, margin targets, and competitive realities • Develop and maintain practice- and vertical-level reporting standards that give leadership accurate, actionable financial visibility across the business • Implement and manage Work-in-Progress (WIP) tracking processes that improve revenue recognition accuracy, reduce billing lag, and surface project financial risk early • Design and build a Lifetime Value (LTV) and Customer Acquisition Cost (CAC) model for the sales team, enabling data-driven decisions on client investment, pipeline prioritization, and go-to-market strategy • Partner with internal functional leaders to successfully integrate acquired company’s commercial, operations, technology, finance, and talent systems into Robots and Pencils’ existing systems • Lead full integration planning, including managing and coordinating workstreams, day-to-day tracking, and synergy planning • Usher change management into the new organization.

🎯 Requirements

• 3+ years of experience in operations or strategy roles • Demonstrated experience owning and implementing business-critical systems • Strong financial acumen, including hands-on experience with revenue reporting, cost management, WIP tracking, and building analytical models (LTV, CAC, margin analysis) • Experience designing and deploying KPI frameworks and operational dashboards that translate complex data into clear business intelligence • Proven ability to design and scale operational processes in distributed, multi-geography organizations • Hands-on experience with workflow automation tools and AI-powered productivity tools • Exceptional communication and stakeholder management skills, with the ability to influence across all levels of the organization.

🏖️ Benefits

• paid time off • medical/dental/vision insurance • 401(k)