GuideIT
201 - 500 employees
🔒 Cybersecurity
⚕️ Healthcare Insurance
☁️ SaaS
💰 Private Equity Round on 2014-02
Cybersecurity • Healthcare Insurance • SaaS
GuideIT is a company that specializes in delivering comprehensive IT services and solutions, prioritizing cybersecurity, cloud solutions, and system administration. They focus on providing managed IT services, ensuring business continuity by preventing costly disruptions, protecting reputations, and safeguarding sensitive data. GuideIT offers expertise in proactive monitoring, rapid issue resolution, security enhancement, and scalability of IT systems. As a Perot company, GuideIT emphasizes customer service and results, leveraging decades of business success and state-of-the-art technologies to help clients thrive in the evolving digital landscape. Their services extend to healthcare IT, including supporting seamless EMR transitions to enhance efficiency in medical record management and ensure uninterrupted patient care.
IT Service Desk Associate – Part-Time
Job not on LinkedIn
🔥 31 minutes ago
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GuideIT
201 - 500 employees
🔒 Cybersecurity
⚕️ Healthcare Insurance
☁️ SaaS
💰 Private Equity Round on 2014-02
Cybersecurity • Healthcare Insurance • SaaS
GuideIT is a company that specializes in delivering comprehensive IT services and solutions, prioritizing cybersecurity, cloud solutions, and system administration. They focus on providing managed IT services, ensuring business continuity by preventing costly disruptions, protecting reputations, and safeguarding sensitive data. GuideIT offers expertise in proactive monitoring, rapid issue resolution, security enhancement, and scalability of IT systems. As a Perot company, GuideIT emphasizes customer service and results, leveraging decades of business success and state-of-the-art technologies to help clients thrive in the evolving digital landscape. Their services extend to healthcare IT, including supporting seamless EMR transitions to enhance efficiency in medical record management and ensure uninterrupted patient care.
📋 Description
• Provide first-level technical support to end users for technology-related issues. • Experience with Desktop Remote Control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.). • Experience using an incident tracking system. • Ensure proper documentation for each interaction and escalate when necessary. • Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes. • Provide support to investigate data anomalies to determine possible root causes. • Provide solutions and/or recommendations to end user problems reported to Service Desk. • Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes. • As needed, provide support to coach/mentor system functional end user training. • Will be rated and reviewed in customer satisfaction surveys for delivery of service.
🎯 Requirements
• 1+ year of technical troubleshooting software and hardware issues on Dell, HP or Lenovo laptops, desktops, printers, mobile devices and phones in a call center or service desk environment. • Strong communication and interpersonal skills. • 1+ years of Service Desk support experience in a Microsoft environment that includes Windows 10 and 11. • Mac OS knowledge preferred. • Office 365 experience including O365 administration. • Experience with other applications such as Active Directory, MFA, etc. • ITIL training and/or experience. • High school diploma and/or GED. • Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred.
🏖️ Benefits
• Flexibility to maintain a work-life balance is valued. • Regular feedback and career coaching is provided. • Annual Values Awards to outstanding team members.
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