Loan Processing Supervisor

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $67.1k - $100.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

💸 Finance

🏠 Real Estate

Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed. • Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems and required documents. • Coordinate and manages daily workflow requirements and facilitates communications between Funding and Underwriting departments. • Review file to ensure completeness of application and all required supporting documentation. • Initiate documentation requests such as appraisals, employment verifications, preliminary title reports, etc. • Check ratios and program applicability. • Ensure status, issues or additional requirements for processing loans are communicated; make requests and provide status on loans to Processors, borrowers, agents, and Loan Officers in order to obtain information to finalize incomplete loan packages. • Ensure Processors achieve productivity objectives and customer service levels. • Conduct new and ongoing training for Processors and communicate industry and company changes. • Follow all applicable compliance regulations. • Escalate issues as needed and follows up to ensure timely resolution. • Participate and make recommendations related to staff changes, interviews and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions. • Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. • Stay current with federal, state regulations, policies and industry trends. • Verify accuracy of system input. • Process overflow loans. • Perform other duties as assigned.

🎯 Requirements

• High school diploma or equivalent required; college courses/technical training related to Business, Finance/ Accounting, Legal, or related field is preferred. • Five or more years total work experience required that includes progressively responsible positions processing loans (Conventional, FHA, Bond, USDA loans, and FHA and VA new-construction documentation and approvals for condominium projects). • Two or more years of prior supervisory experience. • Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners. • Excellent customer service, interpersonal, verbal and written communication skills. • Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls. • Expert level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.). • Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks. • Ability to prioritize multiple tasks for self and others in a deadline-driven environment, strong sense of urgency and responsiveness. • Ability to be patient and train less experienced team members, respond to questions, build capability. • Intermediate math skills. • Strong detail orientation and highly organized. • Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs.

🏖️ Benefits

• medical • dental • vision • life insurance • AD&D • LTD • 401(k) with employer match