Virtual Instructor Supervisor

🔥 2 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $21 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Assist in recruiting, selecting, hiring, training, assignment, pay, and performance management of Virtual Instructors • Identify & recruit high caliber Virtual Instructors based on published competencies/content demand • Interview and assess competencies • Manage learning (educational) paths of Virtual Instructors • Deliver and/or manage company training for instructor (Virtual Facilitation Skills, Train-the-Trainer, Dress Rehearsal, mentoring) • Analyze and evaluate individual needs, and identify current or potential offerings to meet those needs • Conduct team meetings to share learnings and set expectations • Serve as liaison to Learning Development department • Provide guidance for scheduling, classroom/facilities selection, setup and equipment • Coordinate addendum, contract pay, and hourly pay for instructors • Develop course training method analysis and success measures that can provide feedback for Tax Training instructional designers • Review Instructor Scorecard (surveys, tests and conversion data) • Observe, coach, and rate instructors against necessary competencies • Partner with Manager of Virtual Instruction to address under-performing instructors and take corrective action, if necessary • Assign based on need and performance to meet enrollment demands • Conduct year-end performance evaluation and individual development plans • Other duties as assigned

🎯 Requirements

• Completion of a high school diploma or equivalent • Additional course work in training/facilitation/online learning is preferred • Knowledge of instructor and/or presenter evaluation systems • Training management experience • Knowledge of needs assessment theory, principles, practices and techniques • Knowledge of project management principles, practices and techniques • Facilitation and presentation skills • Effective oral, written, and interpersonal communication skills sufficient to present and explain often complex information to multiple organizational levels • Ability to identify potential risks associated with a proposed training initiative and recommend alternative actions • Demonstrated analytical and problem-solving skills • Ability to manage multiple tasks/projects simultaneously and complete tasks per established schedule • Ability to lead in a matrix environment and at a distance (virtually) • Ability to work effectively in a diverse work group • Understanding and previous use of a Windows-based systems • Competency in MS Word, Excel, and PowerPoint • Ability to navigate on the Internet • Management Experience with hiring, coaching, and developing

🏖️ Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage • Participate in the H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (virtual) fitness center programs • Associate discount program • Automatically enrolled in Business Travel Accident Insurance • Receive Associate Tax Prep benefit