Personal Shopper

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🔥 12 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Hanna Andersson

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🛒 Retail

👗 Fashion

🛍️ eCommerce

💰 Private Equity Round on 2004-12

Retail • Fashion • eCommerce

Hanna Andersson is a retail company specializing in clothing for babies, kids, and adults. The company offers a wide range of products, including pajamas, dresses, activewear, and accessories, with collections that feature popular characters like Disney, Star Wars, and Peanuts. Known for their comfortable and high-quality clothing, Hanna Andersson promotes sustainability and offers a rewards program for customers. Their product line accommodates various seasons and holidays with dedicated selections for Christmas, Valentine's Day, and more.

📋 Description

• Engage with customers daily through phone, email, digital shopping chat, and SMS, providing helpful information about merchandise, events, promotions, policies, and services. • Cultivate customer relationships through personalized connections and serve as a trusted advisor on styling and brand expertise. • Acquire and build a customer base by forming relationships with new customers and retaining and deepening existing ones. • Recommend merchandise based on expert product knowledge and customer preferences. • Strategize your own business growth and take initiative to increase productivity through suggestive selling and strong customer relationships. • Achieve personal and business sales goals and key performance metrics. • Utilize selling tools and technology to sell effectively across all channels. • Collaborate with teammates to deliver the best customer experience. • Actively create a positive work environment through teamwork and collaboration. • Maintain positive working relationships throughout the company. • Plan timely and appropriate feedback/follow-up with the Manager as requested. • Actively embraces Hanna's spirit of "we're in this together." • Additional tasks and responsibilities assigned as necessary.

🎯 Requirements

• Minimum four (4) years of demonstrable experience as a personal shopper, stylist, or as a retail employee or manager. • High school diploma or equivalent. • Experience in customer service–oriented roles with proven ability to sell products and services. • Proficiency with technology platforms commonly used in retail and customer service, including email, chat systems, texting platforms, and CRM tools (such as Salesforce). • Strong knowledge of fashion, keeping up with trends and a knack for styling children's clothing • Attentive to customers' interests, requests, and boundaries. • Ability to curate collections that are appropriate for every day, leisure, and special events. • Must be flexible and available during nights, weekends and holidays (Pacific Time) to support business hours. Schedules include one weekend and four weekday shifts. • Demonstrated strong proficiency in Microsoft Office Suite and SharePoint, with a particular emphasis on Excel and Outlook mail merges. • Experience with Salesforce Service Cloud and Commerce Cloud, highly preferred.