Harvey
11 - 50 employees
🤖 Artificial Intelligence
🏢 Enterprise
💰 $80.6G Series B on 2023-12
Artificial Intelligence • Legal • Enterprise
Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.
Enterprise Customer Success Manager
🕒 June 19, 2025
🏢🏡 New York City – Hybrid
💵 $160k - $185k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Harvey
11 - 50 employees
🤖 Artificial Intelligence
🏢 Enterprise
💰 $80.6G Series B on 2023-12
Artificial Intelligence • Legal • Enterprise
Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.
📋 Description
• As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey• Act as a trusted advisor, deeply integrating Harvey into their business processes and workflows• Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions• Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product• Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience• Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI• Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations• Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities• Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
🎯 Requirements
• Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects. • Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels. • Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly • Team players described as committed, collaborative and proactive with a team-first mentality.
🏖️ Benefits
• Comprehensive health, dental and vision coverage• retirement benefits (401k match up to 4%)• flexible PTO
Apply Now
