Bi-Lingual Collections Agent

🕒 June 11

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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Purpose Financial

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Purpose Financial is a company dedicated to helping customers achieve financial stability through mentorship and support. They prioritize employee growth and foster a dynamic workplace that encourages collaboration and development. With a strong commitment to community engagement, Purpose Financial invests in various initiatives that promote academic achievement and financial literacy. Their comprehensive benefits program ensures the well-being of employees and their families.

📋 Description

• Support Influence and advise customers on the payment options for debt recovery • Influence Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines • Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments • Drive Initiate and handle both inbound and outbound calling to collect a debt • Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience • Manage or Direct Achieve set revenue targets and call quality objectives • Maintain Use questioning and listening skills that support effective telephone, email, chat and text communication • Accountability Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies

🎯 Requirements

• High School Diploma or GED • Minimum of one year call center or customer service related experience • Three years of collections experience at a high-volume call center, and bi-lingual in Spanish is required • Must be able to demonstrate critical thinking, negotiating, and problem-solving skills • Background in a fast paced work environment a plus

🏖️ Benefits

• Competitive Wages • Health/Life Benefits • Health Savings Account plus Employer Seed • 401(k) Savings Plan with Company Match • Paid Parental Leave • Company Paid Holidays • Paid Time Off including Volunteer Time • Tuition Reimbursement • Business Casual Environment • Rewards & Recognition Program • Employee Assistance Program