Client Service Specialist

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Coordinate client service requests and work collaboratively across departments to ensure timely resolution. • Serve as a primary point of contact for clients regarding benefit information, ongoing service requests, and account updates. • Support the successful onboarding of new clients while maintaining excellent service for existing accounts. • Collect, review, and maintain client-specific benefit information and contractual details. • Enter and maintain client information within Health Advocate's core systems. • Partner closely with Sales, Operations, Client Care, carriers, and vendors to support client needs. • Identify opportunities to improve workflows, documentation, and client service processes.

🎯 Requirements

• Bachelor's degree or equivalent professional experience. • Two or more years of experience supporting employee benefits, healthcare, insurance, or related client service functions. • Strong proficiency with Microsoft Office applications, including Excel. • Excellent written and verbal communication skills. • Strong organizational skills with exceptional attention to detail. • The ability to manage multiple priorities in a fast-paced environment. • A proactive, customer-focused approach to problem solving. • The ability to work independently while collaborating effectively across teams.

🏖️ Benefits

• Health Advocate employees enjoy helping people every single day. • Employees are given the training they need to do their jobs well. • Supportive and friendly supervisors and staff. • Room for growth and promotions from within the company. • Named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’.