Forecast Planning Analyst

🔥 3 minutes ago

🐊 Florida, New York – Remote

🐊 Florida – Remote 🗽 New York – Remote

💵 $58.9k - $80.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Healthfirst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Finance • Medicare

Healthfirst is a health insurance provider dedicated to helping New Yorkers access affordable health coverage for individuals and families. With over 30 years of experience, Healthfirst offers a range of plans including Medicaid managed care, Medicare Advantage, long-term care, and essential health plans. The company focuses on providing quality healthcare options, comprehensive benefits, and support to ensure members can maintain their health and well-being.

📋 Description

• Execute forecasting and capacity planning activities in a multichannel contact center environment • Develop and manage forecasts and staffing plans • Partner with leadership on forecasting processes including data preparation and model updates • Ensure forecasts are accurate and aligned with business inputs • Translate demand into actionable staffing plans and monitor forecast performance • Support ongoing capacity planning and validate assumptions impacting forecasts • Produce regular reporting on forecasts, staffing plans, and KPIs. • Identify opportunities for process improvements in forecasting tools.

🎯 Requirements

• High School Diploma or GED from an accredited institution • Working experience in forecasting, workforce management (WFM), capacity planning, or data analytics • Working experience supporting forecasting or planning processes in a contact center or operations environment • Working knowledge of core forecasting concepts including trend analysis, seasonality, and variance analysis • Experience working with data, including validation, analysis, and interpretation • Proficiency in Excel (e.g., pivot tables, formulas, data manipulation) • Familiarity with workforce management concepts such as shrinkage, staffing models, and service level planning • Working experience tracking and reporting on performance metrics and KPIs.

🏖️ Benefits

• medical, dental and vision coverage • incentive and recognition programs • life insurance • 401k contributions