Patient Financial Services Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

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Brightline

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

Brightline is a healthcare company that specializes in providing mental health care services for children and support for parents. With a focus on personalized therapy, psychiatry, and medication management, Brightline offers a simple and comprehensive approach to mental health care for families. They serve clients both virtually and in-person, with services available in multiple states including New York, New Jersey, Connecticut, Massachusetts, and Washington. Through experienced providers and innovative care plans, Brightline helps children and their caregivers manage mental health challenges, focusing on Cognitive Behavioral Therapy and data-driven results.

📋 Description

• Manage a portfolio of patient accounts with outstanding balances • Research and resolve complex patient billing questions and account discrepancies • Review insurance payments, patient responsibility, adjustments, and payment activity to ensure account accuracy • Explain benefits, payment responsibilities, and available payment options to patients • Set up payment plan arrangements and drive accounts to resolution • Serve as Brightline's primary operational liaison for the patient billing vendor • Review vendor performance reports and collection metrics • Monitor patient statement delivery, payment trends, and outreach effectiveness • Participate in recurring operational meetings with the vendor • Identify opportunities to improve patient collections and engagement, and escalate system or workflow issues as needed • Serve as the escalation point for complex billing inquiries that frontline staff or the vendor's Tier 1 support can't resolve • Review disputed balances and coordinate resolution across Revenue Cycle, Operations, and Clinical teams • Ensure timely follow-up on escalated patient concerns while maintaining compliance with payer contracts and organizational policy • Monitor AI chat escalations generated through the patient billing platform and partner with the vendor to optimize workflows and escalation pathways • Review patient collection performance, aging reports, and monthly metrics to identify trends • Help leadership evaluate vendor effectiveness and recommend workflow improvements that enhance collections and patient satisfaction • Partner with Revenue Cycle, Member Services, Finance, Clinical Operations, and vendor partners to resolve account issues • Flag recurring trends impacting patient balances and recommend process improvements • Support the rollout of new workflows related to patient financial services

🎯 Requirements

• 3+ years of experience in healthcare revenue cycle, patient financial services, or patient account management • Experience explaining insurance benefits, patient responsibility, and payment options directly to patients or customers • Track record of independently resolving complex account disputes or escalations without needing supervisor intervention • Experience monitoring vendor performance, collection metrics, or aging reports and turning them into actionable recommendations • Experience de-escalating difficult financial conversations while maintaining compliance with policy or contractual requirements • Experience managing a high-volume portfolio of accounts against competing deadlines • Experience partnering cross-functionally (e.g., Finance, Revenue Cycle, Operations) to resolve account issues • Experience coordinating or overseeing a third-party vendor relationship preferred

🏖️ Benefits

• Medical • Dental • Vision • Long-Term Disability • Life Insurance • Flexible Spending Account • 401k • 12 Company Holidays + Floating Holidays • Holiday Shutdown • Flexible Time Off • Parental Leave • Health and Wellness Stipend • Home Office Reimbursement • Professional Development Reimbursement