Field Service Technician

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $23 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Hexagon Agility

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

⚡ Energy

🚗 Transport

🌾 Agriculture

Energy • Transport • Agriculture

Hexagon Agility is a global leader in clean fuel systems for commercial vehicles, specializing in natural gas solutions for heavy-duty fleets. With over 30 years of experience, Hexagon Agility provides a comprehensive range of products and services including the development, manufacturing, and support of renewable natural gas systems. The company is committed to enabling a carbon-negative future through innovative clean energy options designed for vehicles and gaseous energy distribution.

📋 Description

• Utilize blueprints, wiring diagrams and manufacturer's installation manuals to complete assigned projects • Inspect and test components of natural gas, propane, and electrical systems to include tanks, regulators, and injectors • Removal, installation, and modification of Natural Gas and Propane fuel systems • Work safely with high pressure systems in excess of 3600psi • Mobile field diagnostic and repair work on natural gas and propane fuel systems • Evaluate repairs needed and make practical decisions on the best repair strategy • Lead field repair team on campaigns • Serve as the point of contact when on site. Evaluate situation and determine best avenue to proceed as well as keeping the customers informed of progress and status of the repairs. • Provide exceptional customer service and technical support of products • Communicate and interact with customers, sales and other service counterparts in a positive, courteous and professional manner to earn long-term partnerships • Develop a thorough understanding of Agility’s products • Complete required contact and service reports in a timely fashion including call reports, performance reports along with product analysis and expense reports • Maintain current working knowledge of local and national codes where applicable • Capture Voice of Customer data whenever possible to help improve products/processes • Ability for 60% - 80% travel with the ability to leave on short notice to keep up with customer demands • Assist with kit assembly as necessary

🎯 Requirements

• SAE automotive certification or equivalent technical training • ~ 3-5 years of meaningful work experience, preferably in natural gas or transportation applications • Ability to work independently and collaboratively, be a self-starter • Ability to communicate professionally both verbally, and in writing to staff, vendors, and customers. • Excellent time management and organizational skills to maximize effectiveness • Good problem solver • Computer skills to include Word, PowerPoint, Excel, and Outlook • Must have previous experience/ability to read and understand engineering drawings • Must have previous experience/ability to read and understand electrical schematics • Strong electrical background is a plus • Must have a valid driver license, clean criminal background/driving record. • Must be able to obtain CNG inspector certification within 6 months of hire date.