Guest Services Coordinator

Job not on LinkedIn

🔥 10 minutes ago

🌵 Arizona, Hawaii, +3 more states – Remote

🌵 Arizona – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

👥 B2C

💰 Post-IPO Debt on 2024-11

B2C • Travel • Hospitality

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Provide excellent service to internal and external customers as a Guest Services Coordinator. • Support the Sales and Marketing departments by handling policies and qualifications and assigning agents with guests for vacation ownership sales presentations. • Acquire sales personnel attendance each morning for tour assignment purposes. • Prepare & maintain the daily sales rotation and make adjustments accurately according to strict tour rules. • Verify tour qualifications of guests prior to assigning tours to sales personnel. • Contact guests at the scheduled tour time and walk them through technical aspects of setting up for their virtual tour. • Professionally interact with guests, updating the tour and identifying the next available salesperson. • Work with management to identify, research, and address problems relating to guest, schedules, gifting, and tour modifications. • Follow required scripts in greeting and walking guests through the tour setup process while providing hospitality. • Ensure that all computer input is thoroughly verified for accuracy and timeliness.

🎯 Requirements

• High School diploma or equivalent experience. • Able to work a flexible schedule to include evenings, weekends, and holidays. Hours of operations are Pacific Standard Time. • Must reside in the United States. Hawaii, Arizona, Nevada, Utah, Texas preferred. • Previous customer service experience. • Timeshare or hospitality experience is preferred, but not required. • Strong verbal and written communication skills. • Strong technical capacity to balance multiple systems and windows at a time. • Proficient in Microsoft Office applications, including Word, Excel, Outlook & Teams. • Must be a self-motivated individual with strong time management skills, able to work independently in a remote work-from-home setting. • Must possess a quiet, distraction-free work environment.

🏖️ Benefits

• Hourly Pay: $19.23 per hour • Medical, Dental, and Vision insurance from Day One • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe • Generous Paid Time Off Program • Paid Sick Days • Team Member Recognition and numerous learning and advancement opportunities • Now offering DailyPay* and more!