Client Support Coordinator

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🕒 2 days ago

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Logo of Hilb Group

Hilb Group

1001 - 5000 employees

Founded 2009

🤝 B2B

Insurance • B2B • Professional Services

Hilb Group is a leading insurance brokerage company that offers a comprehensive range of insurance products and services to various sectors including construction, healthcare, marine, real estate, and more. With a focus on both commercial and personal insurance solutions, Hilb Group specializes in employee benefits, HR consulting, and specialty programs tailored to different industries. The company prides itself on providing customized insurance solutions and maintaining strong local relationships while utilizing national resources. Hilb Group is known for its emphasis on innovative resources, values-driven culture, and creating long-lasting partnerships with agency partners. Serving all 50 states, Hilb Group aims to protect businesses and families with a wide array of insurance offerings.

📋 Description

• Processes client new hires, terminations and change forms • Processes employee enrollments, renewals, changes, and terminations for medical, dental, vision, life, disability, and other benefits programs • Maintain/Update QC sheets • Process reconciliation from Reconciliation team 401(k), 403(b) Retirement Contribution report processing and tracking • Assists in data entry and maintenance of client employee information as instructed by the Client Account Managers • Utilize internal tracking system to retrieve work in priority order • Enter work into internal tracking system • Maintain regular and punctual attendance • Continues to educate oneself on new aspects and areas of benefits and payroll • Performs general administrative support for Client Services department as needed • Back-up for answering HRK main number • Works on special projects as is needed • Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role • Work overtime as necessary

🎯 Requirements

• At least 1 to 2 years of previous experience in HR/Benefits is preferred, but not required • Developed computer skills with proficiency in Microsoft Word and Excel • Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills • Reliable with a high degree of confidentiality and integrity • Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines • Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means • Ability to read and interpret documents such as operating procedures, quality control procedures, and instructions • Ability to speak effectively in one-on-one conversations and before groups • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

🏖️ Benefits

• 401(k) with company match • Generous PTO • An awesome team of professionals!

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