Senior Technical Program Manager

🕒 May 7

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hims & hers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

Healthcare Insurance • eCommerce • Wellness

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

📋 Description

• Drive the execution of complex technical initiatives, ensuring seamless collaboration across Product, Engineering, Clinical, Operations, and R&D. • Establish and monitor success metrics and OKRs, tying technical program outcomes directly to system scalability, patient experience, and operational impact. • Partner with technical and clinical leaders to identify opportunities for innovation in virtual care architecture and to remove operational or strategic barriers. • Champion process improvement and standardization, enhancing how technical projects are scoped, launched, and measured across the Care Experience organization. • Oversee launch readiness and continuous improvement, embedding feedback loops, retrospectives, and data insights to refine future initiatives. • Represent the Care Experience organization in cross-functional technical forums, influencing stakeholders and guiding strategic tradeoffs. • Foster a culture of accountability, transparency, and operational excellence across the telehealth delivery ecosystem.

🎯 Requirements

• 5-8 years of experience working as a Technical Program Manager in a highly technical, fast-paced environment. • 3-4 years of experience specifically within a highly technical HealthTech space. • Bachelor's degree required. • Demonstrated success driving transformation or care delivery initiatives from conception to execution with measurable business and patient outcomes. • Proven ability to translate strategic vision into actionable roadmaps and deliver through influence across technical and non-technical teams. • Exceptional executive communication and stakeholder management skills, with the ability to distill complexity into clarity. • Strong systems thinking, process design, and change management expertise. • Adept at operating in fast-paced, ambiguous environments, balancing structure with agility.

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development • Paid time off