Staff Analyst, Operations

🕒 April 21

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hims & hers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

Healthcare Insurance • eCommerce • Wellness

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

📋 Description

• Own end-to-end delivery of complex analytical projects with minimal oversight • Structure ambiguous problems into clear analytical approaches and deliver actionable insights • Apply statistical analysis, trend analysis, and operational frameworks to solve diverse business problems • Adapt and apply established methodologies to new or evolving operational challenges • Analyze operational performance (throughput, SLAs, cost, quality) and identify improvement opportunities • Develop and refine KPI frameworks to support consistent performance measurement • Monitor trends and proactively surface risks, inefficiencies, and optimization opportunities • Design and evaluate experiments (A/B tests, pilots) to inform operational and product decisions • Build scenario analyses and lightweight models to support planning and resource allocation • Contribute to optimization efforts by quantifying tradeoffs and recommending data-driven actions • Build strong relationships with cross-functional partners and begin influencing decision making • Communicate insights clearly to both technical and non-technical audiences • Support senior stakeholders by providing structured analysis and recommendations on key initiatives • Partner with Analytics Engineering and Data teams to ensure data quality and availability • Contribute to team best practices in analytics, problem solving, and stakeholder engagement • Begin advising stakeholders on moderately complex analytical questions and business tradeoffs • Develop clear, concise deliverables (analyses, dashboards, presentations) aligned to business needs • Tailor communication style based on audience, including senior stakeholders • Ensure insights are actionable and tied to measurable business outcomes

🎯 Requirements

• 8+ years of experience in analytics, business intelligence, or data science • Bachelor’s degree in Statistics, Mathematics, Economics, Analytics, Computer Science, Engineering, or a related field • Advanced SQL proficiency; experience with Python or R for analysis • Strong foundation in analytical methods (experimentation, statistical analysis, forecasting, or operational analytics) • Demonstrated ability to independently execute complex analyses and deliver business impact • Experience working with cross-functional stakeholders in operations, product, or finance environments • Strong communication skills with the ability to translate data into clear insights and recommendations • Ability to manage multiple priorities and adapt to evolving business needs.

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats