Customer Service Data Analyst

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Hollis Cobb Associates

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1977

🤝 B2B

☁️ SaaS

⚕️ Healthcare Insurance

B2B • SaaS • Healthcare Insurance

Hollis Cobb Associates is a revenue cycle management and healthcare services company that partners with hospitals and healthcare providers to optimize billing, collections, and patient access processes. They combine hands-on services—front-end patient access, pre-authorization support, accounts receivable management, denials resolution, and bad-debt collections—with software products (fae for financial assistance and passage for automated pre-authorization) to streamline workflows, reduce denials, and improve cash recovery. Hollis Cobb positions itself as a B2B provider using technology and experienced staff to increase efficiency and patient satisfaction for clients nationwide.

📋 Description

• Extensive knowledge of inventory tracking and other methods of resolving accounts discrepancies • Resolves billing or service problems by clarifying the clients dispute; determining the cause of the service problem, selecting and explaining the best solution to solve the service problem, expediting dispute correction or adjustment, and following up to ensure resolution • Audit and investigate to identify discrepancies between accounts and resolve them • Research payment and dispute documentation within company and client’s billing/payment systems • Provide backup documentation as justification of bill cancellations and adjustments • Maintains financial accounts by following up on payment promises and adjustments

🎯 Requirements

• A high school diploma or equivalent is required; college degree in Business Administration or Accounting preferred • Previous experience in accounting or collections preferred • Previous experience auditing spreadsheets preferred • 1-2 years related experience preferred • Bilingual preferred

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options